Effective date: June 23, 2026

These Terms and Conditions (the “Terms”) govern access to and use of the Pinrates website and compliance decision-support platform (the “Service”), provided by Tri-Source Group LLC, a Florida limited liability company, doing business as Pinrates (“Pinrates,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you and the organization you represent (“Customer,” “you,” or “your”) agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Pinrates provides a software platform that helps businesses in regulated industries organize, evaluate, and act on compliance-related information — including decision support for shipping eligibility, registration, licensing, and tax/compliance obligations. Specific features and scope are described on our website or in an applicable order form or subscription.

2. Eligibility and accounts

The Service is for business use by users 18 or older with authority to bind their organization. You are responsible for the accuracy of your account information, for all activity under your account, and for maintaining the confidentiality of your credentials. You must promptly notify us of any unauthorized use.

3. Customer Data and roles

As between the parties, you retain all rights to the data you submit or connect to the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service. We process Customer Data as your service provider in accordance with our Privacy Policy and any applicable data processing terms. You are responsible for the accuracy, quality, and legality of Customer Data and for having the rights necessary to provide it to us.

4. Compliance disclaimer — please read

5. Acceptable use

You will not: (a) use the Service in violation of law or third-party rights; (b) attempt to gain unauthorized access to the Service or its systems; (c) interfere with or disrupt the integrity or performance of the Service; (d) reverse engineer or copy the Service except as permitted by law; (e) resell or provide the Service to third parties except as expressly authorized; or (f) submit unlawful, infringing, or malicious content.

6. Text messaging terms

If you opt in, the Service sends transactional and account-related text messages (for example, compliance and tax-filing approval requests, confirmations, and account notifications). Message frequency varies with your activity, and message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share your mobile number or messaging consent for third-party marketing, as described in our Privacy Policy and SMS terms. Carrier networks are not liable for delayed or undelivered messages.

7. Fees and payment

Fees for paid features are set out in the applicable order form, subscription, or pricing then in effect. Unless stated otherwise, fees are billed in advance, are non-refundable except as required by law, and are exclusive of taxes, which are your responsibility. We may suspend the Service for non-payment after notice. We may change pricing prospectively with notice for renewal terms.

8. Intellectual property

The Service, including all software, content, and trademarks (other than Customer Data), is owned by Pinrates or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription, subject to these Terms. If you provide feedback, you grant us a perpetual, royalty-free license to use it to improve the Service.

9. Confidentiality

Each party will protect the other’s non-public information disclosed in connection with the Service and use it only as needed to perform under these Terms, except for information that is public, independently developed, or required to be disclosed by law.

10. Third-party services

The Service integrates with third-party services (for example, messaging, email, payment, regulatory, and fulfillment providers). Your use of those services may be subject to their terms, and we are not responsible for third-party services.

11. Warranties and disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service or its outputs will be accurate, complete, current, uninterrupted, or error-free, or will satisfy any regulatory requirement. You assume responsibility for results obtained from the Service.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim. These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose. Nothing limits liability that cannot be limited by law.

13. Indemnification

You will defend, indemnify, and hold harmless Pinrates and its affiliates, officers, and employees from third-party claims and related losses arising out of your Customer Data, your use of the Service, your violation of these Terms or law, or your own regulatory, tax, or compliance actions or omissions.

14. Term, suspension, and termination

These Terms apply while you use the Service or have an active subscription. Either party may terminate as set out in the applicable order form, or for material breach not cured after notice. We may suspend access to protect the Service or address a violation. On termination, your right to use the Service ends; you may export Customer Data for a reasonable period as described in your agreement, after which we may delete it consistent with our retention practices and legal obligations.

15. Changes to the Service and Terms

We may modify the Service and these Terms. For material changes to the Terms, we will provide notice (for example, by posting an updated version with a new effective date or notifying you). Continued use after changes take effect constitutes acceptance.

16. Assignment and business transfers

You may not assign these Terms without our consent. We may assign or transfer these Terms and our rights and obligations, including to an affiliate or to a successor entity in connection with a reorganization, financing, merger, acquisition, or sale of assets. These Terms bind and benefit the parties’ permitted successors and assigns.

17. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Pinellas County, Florida, except that either party may seek injunctive relief to protect its intellectual property or confidential information.

18. Miscellaneous

These Terms, together with any order form and our Privacy Policy, are the entire agreement regarding the Service and supersede prior agreements on the subject. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays caused by events beyond its reasonable control. Notices will be sent to the contact information on your account or to us at the address below.

19. Contact

Email: legal@pinrates.com